Shawna Forst is the Performance Excellence, Quality & Risk Coordinator, and LEAN Healthcare Coach at MercyOne Newton Medical Center. Shawna has been a LEAN Healthcare facilitator since January 2007 and has two years of experience as a technician in a cardiac unit. Since then, she has had various roles in Healthcare Quality and Safety, including accreditation, emergency preparedness, infection prevention, patient safety, quality metrics, population health, performance & process improvement, patient experience, security/staff safety, and grant coordination. Shawna graduated from Simpson College in 2002 with a Bachelor of Arts in Physical Education and a Coaching Endorsement. In 2010, she became a Certified Professional in Healthcare Quality (CPHQ) and received her LEAN Green Belt certification in 2014. She also received her Masters in Business Administration from Western Governors University in 2018.