FAQs

A:  APIC Connect is APIC’s online communities site.  Key features include:

• A secure, members-only environment
• Archived and searchable discussions and documents
• Customizable personal profile and preferences
• Member directory where you can find and connect with colleagues with similar interests and backgrounds
• Forum discussions delivered to your email
• Ability to respond to forum discussions right from your inbox
• Document libraries for sharing useful resources

A: Visit www.APIC.org/MyAPIC. Login with your APIC username and password

Trouble logging in?

• For assistance with your username or password, please contact membership@apic.org or reset your password here.
• Once logged in, you will need to agree to APIC’s code of conduct.

A: Yes, but a significant amount of content will not be available to you. If you reach a page that has some variation of “no content available”, that page is restricted to members.

A: Have you logged in? You must log in to see members-only content. You will know that you are logged in when you see your name in the upper left-hand corner of your screen. If you are logged in and still cannot access a link, please call our member services team at 202-789-1890, option 1.

A: You can join APIC online, by fax or email with the membership application form, or by calling APIC directly at 202-789-1890, option 1.

A: Your member ID number, along with your membership term, contact information and other relevant account information is on your Account Management page. Go back to the APIC.org Members Services page and visit My Account to view your membership information and make changes, pay dues or donate.

A: Select the My Profile tab or the profile link on the Welcome box to view your profile. You may customize anything that has a triangle icon above it.

A: MyAPIC profiles are customizable. This means that you can fill out as much or as little information as you choose.

A: To customize what information others will see when they view your profile, Select the My Privacy Settings tab or link under the My Profile tab. Unless you opted-out of the Member Directory, your name, facility, city and state will be shown to others viewing your profile. If you did opt-out of the Member Directory, your profile will be available for viewing by you only. Users cannot find, or view profiles of those who opt-out of the member directory.

A: To upload a picture, go to the My Profile page and click on the triangle located above the profile picture box. After this, you will be given the option to upload a .jpg, bmp, or .gif. All photos will be resized to fit the available space on your profile page. For best results upload a .jpg and make the photo a perfect square; this will cause the least amount of distortion to the photo when it is being resized.

A: Networks are automatically created based on the location and the interests that you've added to your profile. Clicking on a network will reveal other members who have similar locations and interests as you.

A: Yes, you can currently link other websites to your MyAPIC profile under "BIO." Click the triangle icon and simply input the web address. You can hyperlink it with the handy tools provided.

A: Yes, you can fill out as much or as little information as you wish.

A: These are called Digital Ribbons. Ribbons are either awarded to you by APIC Staff to highlight achievements, or are automatically assigned for interacting within MyAPIC. If you would like to remove a ribbon from your account, contact info@apic.org to make a request.

A: "Profile" in this instance isn’t just the Profile page; it is also a measurement of your activity level on MyAPIC. The more you interact, the more complete your profile will become. Upload a photo or add some peers as contacts to get started.

A: To request that someone add you as a contact, click on their name. You will be given the option to add them, and request that they add you.

A: The Membership Directory allows you to search for your peers by name, company name, or email address. You may also narrow your search criteria by using the Advanced Search. When you receive your search results, you will have the option to view their profile, send them a message, or send a request to add them as a "contact".

A: You cannot send messages directly from your inbox. To send a member a message, visit their profile and click "send message". If all you have is a member’s email address, you can locate them using the Membership Directory. You can select "send a message" directly to each profile from the search results listed.

A: Yes, simply locate their profile and click on "send message" from their profile page.

A: Yes, if you have set your contact preferences to do so. Visit "My Privacy Settings" under the "My Profile" tab to verify.

A:

• Are you subscribed to the community discussion? Verify by visiting "My Subscriptions".
• Are MyAPIC emails being swept up by your spam filter? Add APIC to Your Whitelist.
• Definition: What is a "whitelist"?
  
  A whitelist is an explicit list of senders from whom email will be accepted. Most email services and programs include this feature. By entering an email sender into the whitelist, you are instructing the email program/service to always accept email from that sender. Think of it as a "trusted senders" list.
• Fighting spam email
  
  More and more ISPs (internet service providers) are using filtering systems to try and keep spam out of customers' inboxes. Sometimes, they accidentally filter the email that you want to receive. In many cases you are not notified that the email was flagged as spam, and neither are we.
• How do I fix this?
  
  To make sure that APIC emails are not filtered into your "junk" or "bulk" folder, please add us to your list of trusted senders. One vital thing you can do that helps no matter what email system you're using is to add any email addresses from the APIC to your address book. If provided the option, adding the below domains will usually address this issue:
  
  @egroups.apic.org & @notifications.apic.org (used for all MyAPIC discussions) @informz.net (used for all APIC communications)
  
  View Instructions for whitelisting domains (pdf) to keep MyAPIC discussions or APIC communications out of your junk, spam, or bulk email folders.

A: APIC respects your privacy. In addition to allow you to choose what information is visible in your MyAPIC profile, we have also ensured that your email address is not visible to vendors and other Associate members of APIC who have access to the Member Directory.

A: Yes. On the My Privacy Settings page, you can set any type of personal information to be viewable only by your contacts, by APIC members, by the public or none at all.

A: Yes. You can turn this feature off in My Privacy Settings.

A: A Community is a collection of related discussions, blog posts, events and announcements. You can join a Community or just browse through them at your leisure. Individual access is determined by your APIC membership subscriptions and involvement.

A: Go to Communities in the top navigation menu and choose "All Communities." Then click on the Community you wish to view.

A: Go to Communities in the top navigation menu and choose "Join Communities." There you can join the communities for which you are eligible.

A: Yes. Just go to Community in the top navigation and select My Communities. Select the Community you wish to leave, and then select “Leave Community” at the top of the Community page.

A: When you create your discussion topic or blog post, you will be given the option to associate that post with a Community. Use the drop down menus under “To” and “Cross Post To” to choose the Community in which you would like your post to appear.

A: Yes. Go to My Profile and click on RSS Feeds and you'll see a list of available Communities for which you can create a custom feed. Read more on this under My RSS Feeds.

A: Past posts are archived into a Resource Library within a community. Most Communities have one. Once on your community page, select the library tab to view that communities’ library. You can view all of your eligible community libraries by clicking here. The documents inside a Resource Library are searchable by title, keyword, phrase, date posted, authored by and tags.

A: Under the “Contribute” tab, you can easily post a question or share a file with your communities. You may also share resources using the “Communities” tab; there you can view all libraries, search for a document, or add a document.

A: Most common types of files are accepted a complete list is: 3G2, 3GP, AVI, BMP, DOC, DOCX, F4V, FLV, GIF, GZ, HTM, HTML, JPE, JPEG, M4A, M4V, MOV, MP3, MP4, MP4V, MPE, MPEG, MPG, PDF, PJPEG, PPS, PPSX, PPT, PPTX, RA, RAM, RTF, SWF, TIF, TIFF, TXT, WAV, WMA, WMV, WPD, WRI, XLS, XLSX, and ZIP.

A: Yes, the limit is 30MB.

A: Yes. Each item in every library is able to be added to your favorites by expanding the post and selecting ‘Add to Favorite’. You can view your favorites anytime under ‘My Profile’ -> ‘My Communities’ -> ‘My Favorites’.

A: Discussions are posts made by Community members. New discussions related to existing discussions are organized by threads and by Community, and are saved so that they can later be viewed. Discussions can be viewed by clicking on the title, which directs you to the page of comments and replies.

A: Go to the All Discussions page, click on the tile of the discussion you wish to comment on, and select "Post New Message."

A: Your eligible discussions can be found under the “My Profile” tab. Once there, select the “My Subscriptions” link to view your eligible discussions and subscribe to or unsubscribe from each.

A: You can not edit or delete any discussion that you initiated, as well as any comments you posted on other discussions. To delete a post you created please contact info@apic.org.

A: Yes. Click on My Subscriptions under the My Profile tab and you will find all the available Discussions/Communities that you are eligible to have emailed either. Your frequency options are: Real Time (immediately), Daily, PDA (1-3 days) or None (stop sending).

A: Under My Profile, select My Communities. Once there, select My Signature. Delete from the white box what you don't want, or add information by clicking on the blue links. Be sure to click "save" when finished.

A: Unfortunately, you may only use the variables provided to you on the My Signature page.

A: Really Simple Syndication is a method of simplifying the content of a particular blog, discussion group, or community and streaming it out to something called a RSS Feed Reader. Feed Readers compile any number of RSS feeds into an easy digest of posts so that you can keep up on news from all of your favorite online sources.

A: Engage allows you to create your own custom RSS feed so that you can follow the information that is important to you. To customize your feed, go to My Profile in the top navigation menu and click on My RSS Feeds. Next, select the discussions, libraries or blogs on Engage that you wish to follow. Click "save" and then copy the link provided in the blue box into your Feed Reader.

If you copied the RSS feed into your Feed Reader but nothing happened, please contact your Feed Reader or info@apic.org for help.

A: For technical support contact us:

By phone: 202.789.1890

Toll Free: 1.800.650.9883

Fax: 202.789.1899

By Email: info@apic.org

If the site is down, please report the error directly to the MyAPIC site vendor, Higher Logic, critical@higherlogic.com.