FAQs

Click the links below to skip to each section

About MyAPIC, General questions
Login and Membership View Questions
Profile Questions
Inbox/Email Questions
My Privacy Settings Questions
Community Questions
Resource Library Questions
Discussions Questions
My RSS Feeds Questions
Getting Further Help, Tech Support


About MyAPIC, General questions:

What is MyAPIC?
MyAPIC is APIC’s online community for infection preventionists. MyAPIC touts features such as:
•    An enhanced member profile, customizable by member preference
•    Member Directory 2.0, where you can find and connect with colleagues with similar interests and backgrounds
•    Easy-to-read forum discussions delivered to your email
•    Ability to respond to forum discussions right from your inbox!
•    Searchable document libraries for sharing useful resources within community groups
•    A secure, members-only environment

How do I get on MyAPIC?
Visit www.APIC.org/MyAPIC. Login with your APIC username and password
Trouble logging in?
•    For assistance with your username or password, please contact membership@apic.org or visit APIC.org under Sign-in for password help.
•    Once logged in, you will need to agree to APIC’s Code of Conduct.

How do I find my peers?
Under the Directory you may search for your peers by name or company name. You may also find people similar to you by using the Advanced Search and limit your search by specific criteria such as practice setting or discipline. Once you view your search results, you will have the option to view their profile, send them a message, or send them a request to add them as a “contact”.


Login and Membership View Questions:

I click on a link but it tells me nothing is available.
Have you logged in? Member login can be done by going to the top right of the page and clicking the word "login."

I am not an APIC member. Can I still view content on MyAPIC?
Yes, but a significant amount of content will not be available. If you reach a page that has some variation of "no content available," that page is restricted to members.

How do I become an APIC member?
At the top left of the MyAPIC page click the APIC.org button to return back to APIC.org. Sign-up for membership on the main site by selecting JOIN also located at the top.

Do I have to agree to the Terms and Conditions if it's the first time I login?
Yes. If you do not agree, you cannot participate on or use MyAPIC.

Do I have to fully complete my profile?
No. You can fill out as much or as little as you like. Many fields have been pre-filled for you already from your APIC account that we have on record. Please feel free to update this information if it is not correct.

The welcome message on the homepage says I have not completed my profile, but I've filled out the entire page.
Profile Completion isn't just the Profile page; it's also measuring a certain amount of interaction with the various communities/blogs/discussions. The more you post, comment, add contacts and upload, the more points earned and the more complete your profile will become. Hint: Upload a photo, add some peers as contacts. 

Where do I go to pay my dues?
You may manage your membership on your My Account page on APIC.org. Go back to the APIC.org Member Services page and visit My Account to view your membership information and make any changes, pay dues, or donate.

How do I view my member ID?
You may manage your membership on your My Account page, go back to the APIC.org Member Services page and visit My Account to view your membership information and make any changes, pay dues, or donate.


Profile Questions:

How do I customize my profile?
Select the My Profile tab or the profile link on the Welcome box to view your profile. You may customize anything that has an “add” or “edit” link underneath of it. If you did not opt-out of the Member Directory, only your name, facility name, city and state will be shown to others viewing your profile. For those who did opt-out of the Member Directory, their profile will be available for viewing to them only. Others cannot search for, find, or view profiles of those who opt-out of the Member Directory.

How do I determine what information others see when they look at my profile?
To customize what information others will see when they view your profile, Select the My Privacy Settings tab or link under the My Profile tab. You can also set your contact preferences here as well.

How do I upload a picture to My Profile?
Go to the My Profile page and click "Add Picture." There you will be given the option to upload a .jpg, bmp, or .gif. All photos will be resized to fit the available space on your profile page as well as avatars for your blogs and discussions. For best results upload a .jpg and make the photo a perfect square; this will cause the least amount of distortion when being resized.

Why do I have a small banner under my Profile Picture?
These are called Digital Ribbons and are either awarded to you by APIC Staff for specific achievements, or automatically assigned as you gain points while interacting with the community. If you would like to remove a ribbon from your account contact info@apic.org and make a request.

Why does it say on My Profile that I have no contacts?
Contacts are like friends on Facebook or peers on LinkedIn; they're people you've reached out to on MyAPIC and asked to be added to their list of Contacts. To request that someone add you as a contact, click on their name and you will be given the option to add as a contact.

What are Networks on the My Profile Page?
Networks are automatically created based on location and the interests you've added to your profile. Clicking on a network will reveal other members who have similar locations and interests as you.

Can I add my website, blog, Facebook page or other URL to the My Profile Page?
Yes, you can currently add it under "BIO." Click the "edit" button and simply input the address and hyperlink it with the handy tools provided.

Can I leave parts of my profile blank?
Yes, you can fill out as much or as little as you wish.


Inbox/Email Questions:

How do I send a message from my Inbox?
To send a member a message you have to visit their profile, click on the "send message" tab. This will take you to your list of contacts. Click on the name of the contact you wish to send a message to. You will be given the opportunity to send a message from this page.

Can I send a message to someone who is not one of My Contacts?
Yes, simply click on the name of the person you wish to send a message to and you will be given an option to do so on their profile page.

Is there a way to send a message to someone if I only have their email address?
No, you must always click on the member's name and send messages in the way stated above.

Will messages in my Inbox be sent to my email account?
Yes, if you have set your contact preferences to do so. Visit “My Privacy Settings” under the “My Profile” tab to verify.

Will requests, such as contact requests, also be sent to my email account?
Yes, if you have set your contact preferences to do so. Visit “My Privacy Settings” under the “My Profile” tab to verify.

How do I set my email preferences in regards to Member Messages, Invitations, Request or Comments?
Go to the My Privacy Settings page under My Profile in the top navigation, there you will see options on allowing permissions for these types of messages. If you select "yes," messages are forwarded on to your email. If you select "no," then messages will only be sent to your Inbox on MyAPIC.

Why am I not receiving MyAPIC community daily digest emails?  
∞ Are you subscribed to the community discussion? Verify by visiting “My Subscriptions”.
 
∞ Are MyAPIC emails being swept up by your spam filter? Add APIC to Your Whitelist

▪Definition: What is a "whitelist"?
A whitelist is an explicit list of senders from whom email will be accepted. Most email services and programs include this feature. By entering an email sender into the whitelist, you are instructing the email program/service to always accept email from that sender. Think of it as a "trusted senders" list.

▪Fighting spam email
More and more ISPs (internet service providers) are using filtering systems to try and keep spam out of customers' inboxes. Sometimes, they accidentally filter the email that you want to receive. In many cases you are not notified that the email was flagged as spam, and neither are we.

▪How do I fix this?
To make sure that APIC emails are not filtered into your "junk" or "bulk" folder, please add us to your list of trusted senders. One vital thing you can do that helps no matter what email system you're using is to add any email addresses from the APIC to your address book. If provided the option, adding the below domains will usually address this issue:
@egroups.apic.org & @notifications.apic.org (used for all MyAPIC discussions) @informz.net (used for all APIC communications)

View Instructions for whitelisting domains (pdf) to keep MyAPIC discussions or APIC communications out of your junk, spam, or bulk email folders.


My Privacy Settings Questions:

Can I limit what other Members and the general public see on my Profile?
Yes. On the My Privacy Settings page you can set any type of personal information to be viewable only by the following: Your Contacts, Members, Public or Nobody.

I don't want to be found and added as a contact. Can I prevent this?
Yes. On the My Privacy Setting page you can turn this feature off.


Community Questions:

What is a Community?
A Community is a collection of discussions, blog posts, events and announcements on a particular topic or for a particular group. You can join a Community or just browse through them at your leisure, depending on your APIC membership subscriptions and involvement.

How do I view a Community?
Go to Community in the top navigation menu and choose "All Communities." Then click on the Community you wish to view.

How do I join a Community?
Go to that Community's page and you will see a "Join" link next to the description.

Can I leave a Community?
Yes. Just go to Community in the top navigation and select My Communities. Now click on the Community you wish to leave, once on that Community page you will see a link to Leave a Community at the top of the page.

How do I get my discussion topics and blog posts to appear on a Community page?
When you create your discussion topic or blog post you will be given the option to associate that post with a Community. Choose from the drop down menu which Community you would like this post to show up on.

Can I follow a Community through an RSS Feed?
Yes. Go to My Profile and click on RSS Feeds and you'll see a list of available Communities for which you can create a custom feed. Read more on this under My RSS Feeds.


Resource Library Questions:

What is a Resource Library?
These are libraries that are associated with the different Communities on MyAPIC. Most Communities have one. The documents inside a Resource Library are searchable by title, keyword, phrase, date posted, authored by and tags.

How do I share resources?
Under the “Contribute” tab, you can easily post a question or share a resource within your communities. You may also share resources using the “Communities” tab; you may view all libraries, search for a document, or add a document.

What kind of files can I upload to a Resource Library?
Most common types of files are accepted a complete list is: 3G2, 3GP, AVI, BMP, DOC, DOCX, F4V, FLV, GIF, GZ, HTM, HTML, JPE, JPEG, M4A, M4V, MOV, MP3, MP4, MP4V, MPE, MPEG, MPG, PDF, PJPEG, PPS, PPSX, PPT, PPTX, RA, RAM, RTF, SWF, TIF, TIFF, TXT, WAV, WMA, WMV, WPD, WRI, XLS, XLSX, and ZIP.

Is there a limit on file size?
Yes, 30MB.

Can I add items I find in various Libraries to a favorites list?
Yes. Each item in every library has the option to add it to your favorites, which you can view in the main menu under My Favorites.

Can I follow a Resource Library through an RSS Feed?
Yes. Go to My Profile and click on RSS Feeds and you'll see a list of available Library/Communities, choose the Communities with the associated library you wish to follow. Read more on this under My RSS Feeds.


Discussions Questions:

What are Discussions?
Discussions are like forums. Each Discussion is separated by Community (topic) and you can see all the various posts that Members have submitted. You can view a discussion by clicking on the title, which takes you to a full page of comments and replies. You also have the ability to view information on the group under the Actions tab.

How do I view a Discussion?
By going to the All Discussions page and clicking on the title of the discussion you wish to view.

How do I post to a Discussion?
Go to the All Discussions page, click on the tile of the discussion you wish to comment on, and click on the blue link "Post New Message."

How do I find and subscribe to my group discussions?
Your home related to your personal experience on MyAPIC can be found under the “My Profile” tab. Select the “My Subscriptions” link to view your eligible discussions and subscribe or unsubscribe to each.

How do I unsubscribe to APIC Infection Prevention Network (AIPN)?
Your home related to your personal experience on MyAPIC can be found under the “My Profile” tab. Select the “My Subscriptions” link to view your eligible discussions and subscribe or unsubscribe to each.

Can I edit or delete a Discussion post?
You can edit or delete any discussion that you have started, as well as any comments you posted on other discussions. You cannot edit or delete other Members' discussions.

Can I get responses to my Discussion posts in my email?
Yes. Click on My Subscriptions under the My Profile tab and you will find all the available Discussions/Communities you can have emailed either: Real Time (immediately), Daily, PDA (1-3 days) or None (stop sending).

Can I follow a Discussion through an RSS Feed?
Yes. Go to My Profile and click on RSS Feeds. You'll see a list of available Discussions/Communities. Choose the Communities with the associated discussion you wish to follow. Read more on this under My RSS Feeds. You can also follow Discussions via email; please see above.

How do I change my signature?
Under Discussions, click on My Signature. On this page you will see a list of available variables you can add to your signature, provided by the My Profile page. Delete from the white box what you don't want, or add information by clicking on the blue links. Click "save" when finished.

Can I write my own signature text?
No, you may only use the variable provided to you on the My Signature page. However if you edit the My Profile page entries, such as changing your [Job Title] to a custom message, you can get creative with your signature.


My RSS Feeds Questions:

What is RSS?
Really Simple Syndication is a method of simplifying the content of a particular blog, discussion group, or community and streaming it out to something called a RSS Feed Reader. Feed Readers compile any number of RSS feeds into an easy digest of posts so that you can keep up on news from all your favorite online sources. Try out Google Reader or Feedburner.com to see what I mean.

How does My RSS Feeds Work?
Engage allows you to create your own custom RSS feed so that you can follow the information that is important to you in your Feed Reader.  Go to My Profile in the top navigation menu and click on My RSS. Next, select the discussions, libraries or blogs on Engage that you wish to follow. Click "save" and then copy the link provided in the blue box into your Feed Reader.

I copied the RSS feed into my Feed Reader but nothing happened.
Contact your Feed Reader or info@apic.org for help.


Getting Further Help, Tech Support:

Who do I call for technical support?
For technical support contact us:

By phone: 202.789.1890
Toll Free: 1.800.650.9883
Fax: 202.789.1899
By Email: info@apic.org

If the site is down, please report the error directly to the MyAPIC site vendor, Higher Logic, critical@higherlogic.com.